JETNET Sub-Processors | JETNET

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Effective: September 30, 2025

Use of JETNET Sub-processors

JETNET, L.L.C. (“JETNET”) uses certain third-party entities (each, a “Sub-processor”) to assist it in providing our services as described in the Terms of Use. Defined terms used herein shall have the same meaning as defined in the Terms of Use.

A Sub-processor is a third-party data processor engaged by JETNET who has or potentially will have access to or process Client Data (which may contain Personal Data). JETNET engages different types of Sub-processors to perform various functions as explained in the table below.

A Customer can object in writing to the processing of its Personal Data by a new Sub-processor within five (5) days after the notification of an update to this list, describing the Customer’s legitimate reasons to object. If the Customer does not object during that time period, the new Sub-processor(s) shall be deemed accepted.

JETNET Notification Process

JETNET and our affiliates are committed to maintaining the highest standards of data protection, privacy, and security and using commercially reasonable selection processes by which we evaluate the security, privacy and confidentiality practices of proposed Sub-processors that will or may have access to, or process, Service Data. JETNET requires its Sub-processors to satisfy substantially equivalent obligations as those required from JETNET (as a Data Processor) as set forth in JETNET’s Data Processing Agreement (“DPA”).

We are committed to notifying our Customers of any significant changes to our Sub-processor relationships and encouraging them to monitor and review our Sub-processors page. If we engage a new Sub-processor or make changes to our existing Sub-processors, we will update our Sub-processor list not less than 30 days ahead of the changes.

For any questions or concerns regarding our Sub-processors, please contact us at privacy@jetnet.com.

Enter your email to receive notifications about future updates to our list of sub-processors.

JETNET Sub-Processors

Sub-Processor	Categories of Data	Purpose of Processing	Entity Location of Processing
8x8	Customer business contact information and communication messages.	Telephone and voice messaging system. Please find the 8x8 Privacy Notice online here: https://www.8x8.com/terms-and-conditions/privacy-policy	United States
Amazon Web Services	Customer business contact information and aviation details and information	Cloud hosting provider AWS Data Privacy FAQ is available here: https://aws.amazon.com/compliance/data-privacy-faq/	United States
Atlassian	Atlassian products are not expected to store or contain personal data, though may have customer information in a bug report or support ticket.	Atlassian products including Jira and Confluence are used by the teams for performance and maintenance. The Atlassian Trust Center is available online: https://www.atlassian.com/trust	United States
Chili Piper	Customer business contact information. Chili Piper is not expected to store or process customer information, though it may process customer information as part of the meeting process.	Chili Piper is used for meeting scheduling. The Privacy Statement for Chili Piper is available online: https://www.chilipiper.com/privacy-policy	United States
DOMO	Customer business contact information and aviation details and information may be included.	DOMO is used to provide reporting services. DOMO Privacy Notice is available online: https://www.domo.com/company/privacy-policy	United States
Droplr	Customer business contact information and data shared by customer during support communications.	Resource creation and hosting for videos and content associated with support topics. The Privacy Policy for Droplr is available online here: https://droplr.com/privacy/	United States
FrontEgg	Customer business contact information	Authentication and Single Sign on support. Privacy Policy is available at: https://frontegg.com/privacy-policy	United States
HubSpot	Opt-in sales data that includes Personal information including first name, last name, email address, phone number for users who are the primary account or opportunity contact(s) and associated personalized and relevant contact communication	Marketing automation and analytics, monitoring website activity and as a communications tool The HubSpot Privacy Agreement is available online: https://legal.hubspot.com/privacy-policy	United States
MA Polce MSA	Customer business contact information and aviation details and information	Cloud hosting provider. The Privacy Policy for MA Polce is available online: https://mapolce.com/privacy-policy/	United States
Microsoft (Office 365 including Teams)	Customer business contact details, meeting, communications, including Teams recorded meetings.	Customer communications including email and meetings. Productivity support. The Microsoft Trust Center is available here: https://www.microsoft.com/en-us/trust-center Microsoft Privacy Statement is here: https://privacy.microsoft.com/en-us/privacystatement	United States
Pendo	Customer business contact details	Customer Engagement & Website Analytics The Pendo Privacy Policy is available online at: https://www.pendo.io/legal/privacy-policy/	United States
Salesforce	Customer business contact details	Managing existing and prospect customer relationships. The Salesforce Privacy Policy can be found here: https://www.salesforce.com/ca/company/privacy/	United States
Twilio, Inc. (Sendgrid)	Customer contact details including Email, Phone Number, and Name.	Customer communications including text messages and Multi-Factor Authentication. Twilio Privacy Notice is available online: https://www.twilio.com/en-us/legal/privacy	United States
Zendesk	Customer business contact information and data and files shared by customer during support communications.	Customer service and technical support Zendesk Privacy Notice available here: https://www.zendesk.com/company/agreements-and-terms/privacy-notice/	United States

JETNET’s eValues

The eValues Premium Add-on for JETNET Marketplace. In addition to the Sub-processors indicated for JETNET, the following Sub-Processors are used to support the eValues Add-on.

Sub-Processor	Categories of Data	Purpose of Processing	Entity Location of Processing
Digital Ocean	Customer business contact information and aviation details and information	Cloud Hosting Provider Digital Ocean Privacy Policy is available here: https://www.digitalocean.com/legal/privacy-policy	United States
LogRocket	LogRocket is not expected to store or contain personal data, though it may have customer business contact information associated with a bug report.	Customer service and technical support, and customer engagement and analytics.	United States
Slack	Slack is not expected to store or contain personal data, though it may have client information associated with support topics.	Performance and communication activities including messaging and meetings.	United States

WingX Sub-processors

Sub-Processor	Categories of Data	Purpose of Processing	Entity Location of Processing
Amazon Web Services	Customer business contact information, customer data as provided or uploaded for the selected services, and aviation details and information	Cloud hosting and content hosting provider AWS Data Privacy FAQ is available here: https://aws.amazon.com/compliance/data-privacy-faq/	United States, Germany
Atlassian	Atlassian products are not expected to store or contain personal data, though may have client information in a bug report or support ticket.	Atlassian products including Jira and Confluence are used by the teams for performance and maintenance activities. The Atlassian Trust Center is available online: https://www.atlassian.com/trust	United States, Germany, Asia Pacific
Firebolt	Customer business contact information, customer data as provided or uploaded for the selected services, and aviation details and information	Processing flight and customer sales data. The Firebolt Privacy Policy is available here: https://www.firebolt.io/firebolt-privacy-policy	EU, United States
Marker.io	Customer business contact details, customer communications, and customer data as provided or uploaded for the selected services may exist as associated with a bug report or support ticket and may include customer details.	Bug and support activities and identification. The Marker.io Privacy Policy is available online here: https://marker.io/privacy	EU
Microsoft (Office 365 including Teams)	Customer business contact details, meeting, communications, including Teams recorded meetings.	Customer communications including email and meetings. Team Productivity support. The Microsoft Trust Center is available here: https://www.microsoft.com/en-us/trust-center Microsoft Privacy Statement is here: https://privacy.microsoft.com/en-us/privacystatement	United States
Pendo	Customer business contact details	Customer Engagement & Website Analytics The Pendo Privacy Policy is available online at: https://www.pendo.io/legal/privacy-policy/	United States
Prefect	Prefect products are not expected to store or contain personal data, though may have client information present in logging or error responses during orchestration activities.	Prefect is a cloud workflow orchestrator that is used to support a variety of workflows in the product and services. Hosting and processing logging results are part of the support services. The Prefect Privacy Policy is available online here: https://www.prefect.io/privacy-policy	United States
Salesforce	Customer business contact details.	Managing existing and prospective customer relationships. The Salesforce Privacy Policy can be found here: https://www.salesforce.com/ca/company/privacy/	United States
ScaleUp	Customer business contact information, customer data as provided or uploaded for the selected services, and aviation details and information	Cloud hosting services. The ScaleUp Privacy Policy is available on here: https://www.scaleuptech.com/datenschutz/	Germany
Scribe	Customer business contact information, customer data as provided or uploaded for the selected services or other details in support of a support request.	Customer Service technical support including guides and videos. The Scribe Privacy Policy is available online here: https://scribehow.com/legal/privacy	United States
Sisense	Customer business contact information, customer data as provided or uploaded for the selected services, and aviation details and information	Data reporting and analysis functions. The Sisense Privacy Notice is available online at: https://www.sisense.com/privacy-policy/products-and-services/	Germany, United States
Slack	Slack is not expected to store or contain personal data, though may have client information associated with support topics.	Performance and communication activities including messaging and meetings.	United States
Vimeo	Vimeo is not expected to store or contain personal data, though may have client information associated with marketing or support topics.	Marketing and support video hosting. The Vimeo Privacy Policy is available online here: https://vimeo.com/privacy	United States
VMWare By Broadcom	Customer business contact information, customer data as provided or uploaded for the selected services, and aviation details and information	Virtual machine hosting services. The Privacy and Data Protection center for Broadcom is available online: https://www.broadcom.com/company/legal/privacy	Germany
Zapier	Customer business contact details associated with support topics.	Automated workflow activities triggering support communications. The Zapier Privacy Statement is available here: https://zapier.com/privacy	United States
Zoho	Customer business contact details	Managing existing and prospective customer relationships.	Netherlands

ADSB Exchange

The ADS-B Exchange Enterprise and Personal-Use products use the following vendors to support the products.

Sub-Processor	Categories of Data	Purpose of Processing	Entity Location of Processing
Amazon Web Services	Customer business contact information, and aviation details and information	Cloud hosting and content hosting provider AWS Data Privacy FAQ is available here: https://aws.amazon.com/compliance/data-privacy-faq/	United States
Atlassian	Atlassian products are not expected to store or contain personal data, though may have client information in a bug report or support ticket.	Atlassian products including Jira and Confluence are used by the teams for performance and maintenance activities. The Atlassian Trust Center is available online: https://www.atlassian.com/trust	United States
Google	Lead Generation	Lead Generation	United States
Hyperknot Software Kft. (OpenFreeMap )	No Personal Information is expected to be processed or available to OpenFreeMap, though IP address may be collected for security incident tracking for limited times.	Provide map layers underlaying the ADSB Exchange flight data. The OpenFreeMap Privacy Policy is available online: https://openfreemap.org/privacy/	Hungary
Microsoft (Office 365 including Teams)	Customer business contact details, meeting, communications, including Teams recorded meetings.	Customer communications including email and meetings. Team Productivity support. The Microsoft Trust Center is available here: https://www.microsoft.com/en-us/trust-center Microsoft Privacy Statement is here: https://privacy.microsoft.com/en-us/privacystatement	United States
Salesforce	Customer business contact details.	Managing existing and prospective customer relationships. The Salesforce Privacy Policy can be found here: https://www.salesforce.com/ca/company/privacy/	United States
Shopify	Customer contact details and eCommerce transaction details.	The eCommerce activities are outsourced to Shopify. Shopify Privacy Policy is available online at: https://www.shopify.com/ca/legal/privacy	United States
Zendesk	Customer business contact information and data and files shared by customer during support communications.	Customer service and technical support Zendesk Privacy Notice available here: https://www.zendesk.com/company/agreements-and-terms/privacy-notice/	United States

In addition to the above, the ADSB Exchange API Lite Product uses the following vendors to support the product.

Sub-Processor	Categories of Data	Purpose of Processing	Entity Location of Processing
RapidAPI	Customer contact details and eCommerce transaction details.	The eCommerce and API activities are outsourced to RapidAPI. Rapid API Privacy Policy is available online at: https://rapidapi.com/privacy/	United States

JetTrack

Sub-Processor	Categories of Data	Purpose of Processing	Entity Location of Processing
Amazon Web Services	Customer business contact information	Cloud Hosting Provider AWS Data Privacy FAQ is available here: https://aws.amazon.com/compliance/data-privacy-faq/	United States
Datadog	Customer business contact information and details to facilitate technical support	Customer service and technical support The Data Dog privacy policy is available online at: https://www.datadoghq.com/legal/privacy/	United States
Microsoft (Office 365 including Teams)	Customer business contact details, meeting, communications, including Teams recorded meetings.	Customer communications including email and meetings. Team Productivity support. The Microsoft Trust Center is available here: https://www.microsoft.com/en-us/trust-center Microsoft Privacy Statement is here: https://privacy.microsoft.com/en-us/privacystatement	United States
Pendo	Customer business contact details	Customer Engagement & Website Analytics The Pendo Privacy Policy is available online at: https://www.pendo.io/legal/privacy-policy/	United States
Salesforce	Customer business contact details.	Managing existing and prospective customer relationships. The Salesforce Privacy Policy can be found here: https://www.salesforce.com/ca/company/privacy/	United States
Twilio, Inc. (Sendgrid)	Customer contact details including Email, Phone Number, and Name.	Customer communications including text messages and Multi-Factor Authentication. Twilio Privacy Notice is available online: https://www.twilio.com/en-us/legal/privacy	United States
Zendesk	Customer business contact information and data and files shared by customer during support communications.	Customer service and technical support Zendesk Privacy Notice available here: https://www.zendesk.com/company/agreements-and-terms/privacy-notice/	United States

The previous Sub-processors list can be found here: JETNET Sub-Processors