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    JETNET Privacy Notice

    Last Updated: November 1, 2026

    This Privacy Notice applies to JETNET, L.L.C, including its subsidiary entities and affiliated services, and describes how and why we access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”) and our official communication and community platforms, including but not limited to any website or application of ours that links to this Privacy Notice, the support systems, social community tools such as Discord and Discourse forums maintained or moderated by us, and any other engagements including sales, marketing, and events.

    This notice aligns with the privacy frameworks of General Data Protection Regulation (GDPR), CCPA/CPRA, PIPEDA, and other frameworks and laws, as applicable.

    Who We Are

    Your personal information is collected by JETNET, L.L.C., headquartered in the United States and WINGX Advance GmbH headquartered in Germany. This notice also applies to our JETNET Products, operated under our data governance and compliance practices.

    We respect your privacy and are committed to protecting your personal information. This notice will inform you as to how we look after your personal data when you visit one of our websites (regardless of where you visit it from), use our applications, and tell you about your privacy rights and how the law protects you.

    Changes to the privacy notice

    We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on this page, and we encourage you to review the Notice periodically to stay informed about how we protect your information.

    Our website and applications may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website or application, we encourage you to read the privacy notice of every website you visit.

    Please note that while we operate official community spaces on platforms like Discord and Discourse, these platforms may also collect and process your data according to their own privacy policies. We encourage you to review their terms and settings as well.

    Children

    Our websites and applications are designed for a general audience and are not directed at children. We do not knowingly collect personal information from, or sell products to, children. You must be 18 or older to use our websites or applications.

    If we discover that we have collected any personal information from a child under the age of 18 through our websites or applications, we will suspend the associated account and remove that information from our database as soon as possible.

    If you believe we might have any personal information from or about a person under the age of 18 through our websites or applications, please email us at privacy@jetnet.com.

    How We Collect Your Information

    We use different methods to collect data from and about you including but not limited to Direct Interactions, Public or Government Sources, Automated Technologies, or Analytics and Advertising.

    It is important that the personal information we hold about you is accurate and current. Please keep us informed if your information changes during your relationship with us.

    Information We Collect About You

    We may collect personal data including:

    • Identity Data (e.g., name, username)
    • Contact Data (e.g., email, phone, address)
    • Audio and Video Recordings (e.g., recorded calls and online meetings, including transcripts and summaries)
    • Technical Data (e.g., IP address, browser type, server or usage logs)
    • Financial Data (e.g., bank account, billing and invoicing details for customer agreements)
    • Usage Data (e.g., site interactions)
    • Marketing and Communications Data
    • Community Interactions (e.g., via our official social media platforms – including Discord or Discourse platforms)
    • Payment Data (handled by Shopify)

    JETNET Mobile Applications

    • Precise geolocation data (sensitive personal information under CCPA/CPRA)
    • Push notification tokens (when proximity alerts are enabled)
    • User-generated content (e.g., tracked aircraft lists, alert preferences)
    • Device sensor data (e.g., camera and motion sensors for augmented reality features; processed on-device only, never stored or transmitted)
    • Authentication session data
    • Consent record data (e.g. consent version, consent status, timestamp, application platform, application version)
    • Universally Unique Identifier (UUID) persistent anonymous ID stored on device

    ADS-B Exchange Feeder Applications

    • Feeder ID (randomly generated identifier assigned to the feeder application)
    • Receiver precise geolocation and antenna altitude (when multilateration (MLAT) is enabled; sensitive personal information under CCPA/CPRA)
    • Feeder name (optional, user-selected display name)
    • Receiver statistics (e.g., aircraft received, signal data, distance and direction from the receiver)
    • Feeder account details, if you link a feeder to an ADS-B Exchange account (e.g., account link, notification email or phone number)
    • Approximate location estimated from the IP address, for feeders that do not share a receiver location

    We also collect aggregated data which is not considered personal unless it can identify you.

    Note: Business contact information may not be considered personal data unless combined with other identifying information.

    If you fail to provide personal information

    Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

    Direct Interactions

    You may give us your Identity, Contact and Financial Data by filling in forms, purchasing services, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

    • Apply for our products or services
    • Request marketing to be sent to you
    • Request help solving technical issues
    • Speak with us by phone or in an online meeting, which may be recorded, transcribed, or summarized using automated tools
    • Give us feedback or contact us

    Information from Public or Government Sources

    We may collect personal data from publicly available sources, including government publications, corporate registries, and official federal filings. This includes, but is not limited to, aviation records, regulatory filings, and business ownership or registration data disclosed through public agencies or legal compliance platforms. We use this information solely in accordance with applicable data protection laws and for lawful purposes such as maintaining data accuracy, compliance, and providing our services.

    Automated Technologies and Interactions

    As you interact with our websites or applications, we will automatically collect Technical Data about your equipment, browsing actions and patterns. Our applications may also send data from your device, such as location and the application-specific data described above. We collect this personal data by using cookies and similar tracking technologies (like web beacons and pixels), server logs and other similar technologies.

    Analytics and Advertising

    In some situations, we also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

    Please see our cookie notice available on the product website including:

    How We Use Your Personal Information

    We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • To provide services and fulfill contracts
    • To respond to inquiries or feedback
    • To comply with legal obligations
    • For analytics, security, and service improvements
    • To send marketing communications, which may be tailored to your interests using your Identity, Contact, Technical, Usage, and Marketing and Communications Data, where permitted by law or with your consent.

    Purposes for which we use your personal data

    A description of all the ways we plan to use your data, and which of the legal bases we rely on to do so is available online at Purposes for Processing Personal Data.

    We process your data under the following legal bases:

    • Your consent
    • Performance of a contract
    • Legal obligations
    • Legitimate interests (e.g., improving services, fraud prevention)
    • Public interest or official authority
    • Vital Interests

    Who We Share Your Information With

    There are certain circumstances where we may transfer your personal information to other parties. For example:

    • Service providers (e.g., Shopify, analytics vendors)
    • Legal authorities where required
    • Affiliates and sub-processors (see our JETNET Sub-Processors)
    • The public, if you use an ADS-B Exchange feeder application: feeder name and feeder statistics, and, unless MLAT privacy is turned on, approximate receiver location
    • If we discuss selling or transferring part or all of our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality
    • If we are reorganized or sold, information may be transferred to a buyer who can continue to provide services to you

    How We Protect Your Information

    We take reasonable privacy and security measures to protect your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. The measures we use vary by service and type of data.

    In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only access or process your personal data on our instructions, and they are contractually obligated to maintain the confidentiality of your personal information.

    Data Retention

    We retain your personal data only as long as reasonably necessary to fulfill the purposes for which it was collected. This includes legal, regulatory, tax, and business obligations. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

    Data may be anonymized for statistical use beyond our normal retention periods.

    International Transfers

    When transferring personal data internationally, we implement safeguards including:

    • Adequacy decisions
    • Standard Contractual Clauses
    • Article 49 GDPR derogations (where applicable)
    • State or Federal laws as applicable

    In reference to GDPR, EU/UK personal data may be transferred securely outside the EU/UK with adequate safeguards.

    Your Rights

    Depending on your location and applicable privacy laws, you may have certain rights in relation to your personal data. These rights may include access, correction, objection, requests for portability, deletion, or restrictions on how we process your data. The availability and scope of these rights vary by jurisdiction. We will respond to requests in accordance with the laws that apply to you and may ask for identity verification before proceeding.

    If you would like to exercise your rights or inquire about your options, please submit a data subject access request, or contact us.

    How to Contact Us

    If you have any questions about this Privacy Notice or how we handle your personal data, please contact us using the details below.

    Email:
    JETNET Privacy Office
    privacy@jetnet.com

    Or by Regular Mail:
    JETNET, L.L.C.,
    101 First Street, 2nd Floor,
    Utica, NY 13501, United States

    If we are unable to satisfactorily resolve your concern, you may also have a right to submit a complaint with a privacy, data protection regulator, or supervisory authority in your jurisdiction.